New Team Member Starter Guide

We are excited to welcome you to Deskpass Teams! Your company is embracing the future of work by coworking around the world with us. We are thrilled to have you on board!

Getting Started

🔓 How do I log in for the first time?

You’ll receive an email invitation once your Team Manager adds you to the account. Follow the link in that email to complete your account registration, select a home city, and set a password.

Already had a personal Deskpass account? If you created an individual account with the same email before joining the team, we’ll need to help you get switched over.

📧 Email support@deskpass.com and copy your Team Manager, so we can confirm the change and connect you to the right team.

📲 How do I download the app?

You can grab the app here: iOS App Store.
Once installed, just log in with your work email (the one your invite was sent to).

📍 How do I find and book a space?

Open the app and search by location, amenities, workspace type, etc. Click into any space to learn more, then tap Reserve to book.
For more, see: How to Reserve Space

‼️To ensure clear expectations and a smooth arrival experience, be sure to review special instructions provided by the space under the Need to Know section.

💳 Will I be charged for bookings?

It depends on how your team is set up. Most teams cover booking costs, but you will have a Spending Limit and some teams may opt for Individual Pay (where you pay, then get reimbursed).
If you're not sure, reach out to your Team Manager or contact us at support@deskpass.com.

❌ What’s the cancellation policy?

Deskpass has established standard cancellation times, but individual spaces have the flexibility to set their own policies. These policies will be clearly presented to you during the reservation process, before you make a reservation request or receive a confirmation.
For more, see: Deskpass Cancellation Policies

🔁 Can I modify or reschedule a reservation?

You can modify a reservation through the Reservations tab of the app.
Please note that modifications must be made outside of the cancellation policy set by the space. During this period, typically rescheduling of the reservation is not permitted as our agreements with our space partners require them to reserve the space exclusively for your booking and prevent other potential bookings.
For more, see: How to Modify or Extend Your Deskpass Reservation

👩‍💼 What if something goes wrong?

We’re here for you! Tap the chatbot in the app to submit a support ticket, or email us at support@deskpass.com. We’ll follow up via email, usually within a few hours.
How To Report an Issue with a Deskpass Space

🧠 More to Explore

Team not yet on Deskpass?

Encourage your manager to schedule a demo with one of our Teams Specialists to determine if Deskpass is the right fit for your company.