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If you have any issues while attending a Deskpass Space, we are here to help. Follow our suggestions to address the problem and submit a report to Deskpass.
The Deskpass Rules & Guidelines were created to protect our community and to ensure all parties have a good experience, and we take breaches to these policies very seriously. These rules are outlined in our Terms of Service, which are provided to spaces during the onboarding process and can also be found on our app.
It is our top priority that your experience while using Deskpass and your interaction with our partner spaces are nothing less than exceptional.
Steps To Take Prior To Submitting an Issue Report:
1.) Document the issue in detail. Note witnesses present for the event. If possible, take photos or video in the case of damages to property, or violation of security protocols.
2.) Convey your concerns to the Deskpass Space directly, so they are fully aware of your expectations. Oftentimes, issues may be miscommunications that can addressed quickly and efficiently with the Team on-site.
3.) Contact Deskpass Support via live chat on our website to let us know about the issue. We appreciate you looping us into the situation, and this allows us the opportunity to address and help find alternative accommodations if necessary.
Submitting an Issue Report:
If a Deskpass Space does not resolve your issue after being addressed, we ask that you submit an official Incident Report with Deskpass.
A completed report is required for proper documentation, and will allow for next steps.
1.) Complete all information required and submit.
2.) Once the report has been submitted, it will be reviewed internally by our Support Team and Workspace Partnerships Team. Your issue will be documented and filed internally.
3.) Within 1 to 2 business days, a member of the Deskpass Team will contact you directly to discuss resolutions. If necessary, the Deskpass Space Partner will be contacted to update their profile and descriptions, to prevent future occurrences.
Please know that the Deskpass Team will not hesitate to deactivate a Deskpass Space Partner account if their conduct is deemed unlawful, unethical, harassing, endangering, or otherwise against our space rules and guidelines.