Deskpass Service Fee

Deskpass charges an 8% service fee, allowing us to invest in features and services that maximize the value of your Deskpass experience.

1. Why is Deskpass introducing a service fee?

We are introducing an 8% service fee to support the continuous enhancement of our platform, expand our network of workspaces, and improve our customer support services. This fee enables us to invest in the features and services that add the most value to your Deskpass experience.

2. When will the new service fee take effect?

The new service fee has already been in place for new customers since July 1st 2023. Starting April 1st 2024, all customers will see this fee reflected on their receipts.

3. How was the 8% service fee determined?

The 8% fee was determined through a comprehensive review of our operational costs, competitive analysis, and the investments needed to continue providing exceptional service and value. It aligns with industry standards and reflects our commitment to enhancing user experience

4. How will the service fee be applied?

The service fee will be applied to the total cost of the reservation before taxes.

For example, if your reservation is $100, the service fee will be $8, making the total before taxes $108.

5. Will the service fee affect all users?

Yes, the service fee will be applied to all Deskpass users, including both individual and Teams accounts, to ensure fairness and consistency across our platform.

6. What improvements can users expect as a result of this fee?

Users can look forward to an expanded network of workspaces, enhanced booking features, and improved customer support. We're also investing in new technologies to make finding and booking workspaces more seamless than ever.

7. Can I opt-out of the service fee?

The service fee is essential for supporting the enhancements and services that all our users benefit from, so it is not possible to opt-out. However, we're committed to ensuring the value you receive from Deskpass far exceeds the cost of the service fee.

8. How can I provide feedback about the service fee?

We value your feedback and encourage you to share your thoughts via email at hello@deskpass.com. Your input will help us continue to improve and tailor our services to meet your needs.

10. Where can I find more information if I have additional questions?

For more information, please reach out to our support team via email at support@deskpass.com. We're here to help and ensure you have all the information you need regarding this update.